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Case Studies

Leading The Labor Market Reform in a Gulf Country 

Client Challenges

  • The Client is a newly establish government agency with the aim to regulate the labor market and to manage & coordinate all foreign labor related government activities end-to-end across various ministries
  • The current government work processes and IT-systems of the ministries only focus on the activities within the respective ministries and do not support an end-to-end view from a foreign labor perspective (Silo-Model). The current systems are quite inefficient as they lead to multiple data flow interruptions and no central point for coordination and monitoring.
  • New end-to-end foreign labor work processes need to be defined spanning across seven ministries/agencies to ensure an efficient processing of the foreign labor force.
  • While the new work process will provide a better experience for the local employer and the foreign citizens, the different government system do not support such an integrated workflow across various ministries.

Our Approach

  • Step 1 was to develop end-to-end work processes, which allowed a more efficient management of the foreign labor force, increased transparency/ monitoring and steering capabilities.
  • Step 2 was to conduct an IT assessment, in which the new processes where mapped on the current IT system within the different ministries / agencies.
  • Step 3 was to develop a blueprint for the new IT-System to support the new cross ministerial work processes. Key aspect of the blueprint was to design a Business Process Management layer, which manages work processes end-to-end and interfaces with the ministerial legacy transactional system to coordinate the ministerial specific tasks.
  • Step 3 was to develop a complete RFP documentation and to conduct a competitive sourcing process among global top-tier system integrators. Part of the support was to perform the proposal evaluation in a standardized and normalized form as well to support the final contract and price negotiations.
  • Step 4 was to support the IT System implementation and to manage the System Integrator in order to ensure a timely delivery of the IT Systems within budget and as per specified requirements.

Impact

  • Reduced work visa processing time from 1-2 months to 3 days and increased productivity from 200 visas per day to 500 visas per day.
  • IT- System has received the World Summit award in 2007 for the best e-Gov application delivering Outstanding Strategic Value for the Development of Information Society and has also received the E-Maturity award considered for the entire IT services and underlying infrastructure, systems and proccess
  • The project is seen within the government as a show-case and best practice reference example for cross-governmental integration & collaboration.
  • Successful delivery of IT system within committed time plan, budget and as per specified scope.