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Case Studies

IT Transformation at Leading Middle Eastern based Telecom Operator

Client Challenges

  • The leading telecom operator in the Middle East asked us to elaborate and facilitate a complete organizational restructuring and organizational transformation in order to prepare for an upcoming market opening and expected competitive environment.
  • Furthermore the telecom operator wanted to diversify with international investments
  • Especially the IT department wanted to realize the following goals:
    • Enable the telecommunication business in the Middle East market with best-in class IT solutions generating sustainable competitive advantages
    • Establish IT as the driving force for IT innovations as well as enabler for business processes with cost-efficient state-of-the art solutions

Our Approach

  • For the IT Transformation a three-phased approach was conducted
  • Phase 1:
  • Assessment of the current IT organization and external benchmarking on IT trends / best practices in Telcos,
  • Definition of the IT Strategy and outline of the new IT organization aligned to international standards
  • Outline of the IT Governance Model :
  • Phase 2:
  • Detailing of the IT organization in line with international standards, benchmarks and best practices
  • Definition of key IT processes aligned to international standards and best practices
  • Phase 3
  • Implementation support for the new IT department incl. PMO, Change Management and Training
Impact
  • New IT Strategy developed incl. definition of scope of IT services for subsidiaries and IT governance model
  • To-be application landscape defined and matched to (new) business processes
  • Areas for IT outsourcing and degree of IT outsourcing specified
  • Detailed target organizational structure for new IT organization including staff levels, job titles and job descriptions defined
  • Review and re-design of core IT processes aligned to international standards like eTOM, RUP and ITIL conducted
  • PMO, Change Management and Training Program with more than 100 different training / knowledge areas detailed
  • IT Project prioritization and resource management methodologies invented