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IT Transformation at Leading Middle Eastern based Telecom Operator

Client Challenges

The leading telecom operator in the Middle East asked us to elaborate and facilitate a complete organizational restructuring and organizational transformation in order to prepare for an upcoming market opening and expected competitive environment.
Furthermore the telecom operator wanted to diversify with international investments
Especially the IT department wanted to realize the following goals:

Enable the telecommunication business in the Middle East market with best-in class IT solutions generating sustainable competitive advantages
Establish IT as the driving force for IT innovations as well as enabler for business processes with cost-efficient state-of-the art solutions

Our Approach

For the IT Transformation a three-phased approach was conducted
Phase 1:
Assessment of the current IT organization and external benchmarking on IT trends / best practices in Telcos,
Definition of the IT Strategy and outline of the new IT organization aligned to international standards
Outline of the IT Governance Model :
Phase 2:
Detailing of the IT organization in line with international standards, benchmarks and best practices
Definition of key IT processes aligned to international standards and best practices
Phase 3
Implementation support for the new IT department incl. PMO, Change Management and Training

Impact

New IT Strategy developed incl. definition of scope of IT services for subsidiaries and IT governance model
To-be application landscape defined and matched to (new) business processes
Areas for IT outsourcing and degree of IT outsourcing specified
Detailed target organizational structure for new IT organization including staff levels, job titles and job descriptions defined
Review and re-design of core IT processes aligned to international standards like eTOM, RUP and ITIL conducted
PMO, Change Management and Training Program with more than 100 different training / knowledge areas detailed
IT Project prioritization and resource management methodologies invented

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